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I have never had a missed or…", "Had a flight to Vegas. Box 4399 Casablanca Express 6300 Canoga Ave Suite 550 Woodland Hills, CA 91367. All rights reserved. Would give it negative stars if I could!! Thank you Nicole for being so nice. Some of the sources of information BBB relies on are temporarily unavailable. Mike was incredibly unprofessional and will do anything for a sale. Do not trust anything they tell you. Please check out resources available to you at BBB.org/coronavirus. This company is horrible they are scam artist. Casablanca Express Products and Services Reviews. The company's File Number is listed as 1102051. You're much better off with Expedia!

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

The hotel is horrible. They flat out lied.I have been to presentations before that promise $150 and what you get is a legitimate $150, but with this place NO! Further escalation to resolve this matter only resulted in long holding periods on the phone and a transfer to one rep to another who would not correct the trip nor were they willing to go to the source. I had to sit through a time-share presentation for more than 90 minutes (including, a "high-pressure sale... P.O. BBB Business Profiles may not be reproduced for sales or promotional purposes. CasablancaExpress.com is owned and operated by Casablanca Express, Inc (CEI) DBA Casablanca Express ("CBE"). Second, don't expect to get anything this company advertises. I am not sure why they book you at a low budget hotel if they WANT you to buy timeshare?! They make you jump through so many "hoops" with requests for various non-refundable deposits and promises of free tickets, but when it's time to deliver the tickets or issue the refund, they do not follow through.

9am-5pm Pacific Monday-Friday Closed on major holidays . Went to a kids expo and was talked into a "deal" from a guy at a booth..."go listen to our 2 hour time share bit, and pay $40, and we will give you $40 back, plus 2 nights at the dells, air fare and hotel for 2 nights in disney.

Everything is laid out in the pamphlet about the process. This is their customer service? Wait, what? Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. The offered destinations include Las Vegas, Reno, Tahoe, San Diego, San Francisco, Hawaii, Orlando and Mexico. I was tricked into "upgrading" my free vacation by their manager Brian by paying $100 for the following gifts: $100 restaurant card from bite.com; free show at Planet Hollywood, upgrade to 3 weekday stay or 2 weekend day at the hotel, and $100 cash back. I'm so annoyed I've wasted almost a YEAR trying to redeem this "free" vacation. They said they would apply my $50 deposit. They should let you instruct a training course for everyone else because I've called 2 other times and those folks had nasty attitudes but you restored my faith in this company. info@casablancaexpress.com . When I purchased with Intervall International program they gave me few presents with Casablanka. P.O. Blog article. I got first trip to Los Vegas for 2 nights. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I have called more than 20 times. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Casablanca Express. This Privacy Policy is intended to apply to The Client of Casablanca Express CEI affiliates and all Internet websites owned and operated by CEI's and CEI affiliates, including, but not limited to, CasablancaExpress.com.

FAQ. I expect that somebody reach out to me by end of business, Friday 8/24. When I received the fine print of my upgrade, I was outraged. They delivered everything as promised.The Plaza Hotel was very good, especially since it was basically free with this promotion. This company won't be around for much longer.Booked me for the Plaza Hotel. Casablanca Express 2248 Townsgate Rd, Unit 1 Westlake Village, CA 91361 Casablanca Express | Landing Page. Pissed Consumer © 2020 All The front desk offered us an upgrade for $30 so we took that and I'm glad we did. In order to contact the customer service one should send in his certificate as the company must receive process and activate the travel certificate. He was also a good driver (most…", More then just a limousine service- offers transportation by limousine, party bus,…. For the shows, they are free except for a small fee, so not free. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business6300 Canoga Ave #550, Woodland Hills, CA 91367-8013, Need to file a complaint? Reviewers write the most about Casablanca Express Vacation Package Booking and give it 1.6 stars out of 5. I knew about the tricks that they put you through and I was determined to follow the rules to the tee.

So basically you spend like $50 on the coupon which gives you $50 at the restaurant when you spend $100.

Not acceptable. It’s a disastrous company. They are the company that sold me 2 packages and they are the ones that booked the stays. Just this past year, they booked me in the Plaza hotel for basically nothing and I was very impressed with it. It turns out they are trying to charge me $ 260 . But I frickin love them! As a matter of policy, BBB does not endorse any product, service or business. Let me start by saying if there was a way to give a negative star I would. we feel lied to and coerced.

Box 4399, Casablanca Express 6300 Canoga Ave Suite 550 Woodland Hills, CA 91367, Woodland Hills, CA, 91365-4399, USA. I wish I could give this place no stars. Our driver…", "This ride-sharing program is one of the best that I have experienced. This company won't be around for much longer.

Customer Service: (800) 315-2065. I triple checked everything and also took photos of the form just in case.I received the mail back saying that they have received my deposit, with the instructions for booking. BBB reports on known marketplace practices. There is some sort of fee for any of the "free" shows. Ugh, whatever! Recent recommendations regarding this business are as follows: "Stay away". We planned our entire trip with this in mind to find out it is not true. I fortunately spoke with Linda who was very impressive! I knew about the tricks that they put you through and I was determined to follow the rules to the tee. And one ticket could cost $70-$90 or more. Liars, scammers, con artists. Review #1827460 is a subjective opinion of poster. Yelp users haven’t asked any questions yet about Casablanca Express. © 2004-2020 ComplaintsBoard.com. The company is terrible, I advise everyone to steer clear I wish someone would have waned me!

The other way to get in touch with Casablanca Express is to click "Contact Us" button, fill out the form and hit "Submit".

I have not received my check in 8 weeks!! The whole process was ***. Also, be ready to be lied to as to whether you can bring your kids (or at least 2 of them).My husband and I got a "free" vacation from going to a timeshare presentation. Most commonly, consumers tend to contact Casablanca Express to ask questions about: Request for Information, Payments and Charges, Return/ Replace.

Let me start by saying if there was a way to give a negative star I would.BUYERS BEWARE! It was in a good location, and the service was very good. Upgraded to better flights for an additional $215 because the original flights had two stops each way. I don't get what the point in being "VIP" was since everyone had the same access to the VIP experience. It should be illegal what they're doing. I don't understand how this is legal.

Business Profile. Overall, not pleased with this experience. Companies are selected automatically by the algorithm. They commit fraud and should be sued. They flat out lied. Mailing Address. I will call them tomorrow and follow up. Merry Christmas Betty Peterson, Nicole was a great lady with good customer service. I really appreciated it. bend over, Can you only use the theme park tickets? I asked for my money back since this is not the Hawaii trip at all that I paid for and was told no. When I called to book it, I was told that I have to pay $80 more since I can't go to Vegas this month, and then I would get an extra 6 months to go and also a Carnival Cruise. Contact the business for more information about recent service changes. I can see no reason why they choose to enforce this policy except to increase the chance that they would upgrade. Worst travel service ever!!! Hopefully by posting my experiences here it will help other unsuspecting prospects they will try to trick. They never have hotels or tickets on the date requested. This company definitely met the third criteria, but the first two which make the whole thing worth it were missing. There is not enough information available to create the chart. After I sent $50 they sent me another letter  asking for more money . But, I get about 3 or 4 calls from this number every day and they do not leave a voicemail. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The flight attendants in my section were attentive and personable. "I feel bad giving 4 stars after reading all these bad reviews for United Airlines. NEVER AGAIN TRUSTING THIS COMPANY. Casablanca Express is a scam. Wont cost you a thing. We paid $160 deposit, $50 deposit to hold our trip, and upgraded from a Knights Inn 15 minutes away from Hershey Park to a Comfort Inn & Suites 8 minutes from Hershey Park for $39. I asked why it was cancelled and recieved no information and was told I would have to leave a voucemail for the lady who doesn't return calls so she could explain what happened. Then, the upselling started. 6300 Canoga Ave #550. Finally on 7 September, I receive the call. CEI created this Privacy Policy in order to demonstrate Casablanca Express's' firm commitment to disclose Company's current policies regarding The Customer's privacy and the confidentiality of The Client's personal information.

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